Terms of service

The user will be covered by a legal guarantee for items purchased that prove to be defective. In such cases, the user will be able to

1. to request a remedy (correction of the defect, or supply of a defect-free item, at its option, unless such correction or replacement is not possible or reasonably possible),

2. if no remedy can be requested, terminate the contract or reduce the purchase price; is

3. claim damages.


The purchased item is free from significant defects if, at the time of delivery, it presents the agreed quality. To the extent that no quality has been agreed, the purchased item is deemed to be free from significant defects if:

1. is suitable for the use for which it is intended pursuant to the contract; and/or


2. it is suitable for the normal use for which it is intended and its quality is that normally present in articles of the same type, and the buyer can expect this quality given the type of article. The term"quality"includes those characteristics that the buyer can expect based on publicly made statements about the specific characteristics of the purchased item made by the seller, the manufacturer or his representative, by way of example but not limited to, on advertising or identification material, except in the event that the seller was not aware of the declaration and was not even required to be aware of it, or unless, at the time of stipulation of the contract, the quality has been changed but always results to be of the same level, or was not relevant to the decision to purchase the item.